Return Policy
Returns sent to Merchant Automotive without a Return Material Authorization number will not be processed or refunded.
Review our complete Online Return Policy before returning an item.
U.S. Shipping Policy
This domestic shipping policy applies to products purchased through merchant-automotive.com that are being shipped within the United States.
- Delivery times are measured in business days. Business days are Monday through Friday, excluding national and carrier-observed holidays.
- If you receive an incorrect part, a damaged shipment, or an order with missing items, please notify Merchant Automotive within 48 hours of receiving the shipment. Call (616) 772-9551 or email support@merchant-automotive.com .
- Merchant Automotive processes and ships orders Monday through Friday between 8:00 a.m. and 3:00 p.m. Eastern Time.
- If you have an urgent order, call (616) 772-9551 before ordering to confirm that the part is in stock and ready to ship.
- Some kit components may require customization before shipping. This may extend processing and shipping times.
- National holidays and carrier-observed holidays may affect processing and shipping times.
- Vendor-supplied items may require additional processing time, which can affect the expected delivery date.
- Built-to-order items require additional processing time. Please contact our sales team for current availability and estimated shipping information.
- In-stock FedEx orders placed by 3:00 p.m. ET will ship the same business day.
- Most in-stock UPS orders placed by 3:00 p.m. ET will ship the same business day.
- In-stock USPS orders placed by 12:00 p.m. ET will ship the same business day.
- Large or oversized items may be shipped by truck freight.
- Original shipping charges are nonrefundable. These charges pay for services provided by the shipping carrier and will not be refunded if an item is returned.
Shipping Protection
Shipping protection through Extend is automatically added to your cart during checkout. This protection is optional, but Merchant Automotive strongly recommends it because it may cover lost, damaged, or stolen packages and other situations that may not be covered by the shipping carrier.
You may remove shipping protection by unchecking the applicable box before completing checkout. Once your order ships, the protection plan is active and cannot be canceled or refunded.
Review the Extend Shipping Protection Plan details for additional information.
3-Day, 2-Day, and Next-Day Shipping
- Before selecting UPS Next Day Air, UPS 2nd Day Air, or another expedited shipping service, call a Merchant Automotive sales associate at (616) 772-9551 to confirm product availability.
- Products will ship using the selected service after they are in stock and ready to ship. Selecting expedited shipping does not shorten product processing or build time.
- If an in-stock overnight order was confirmed and shipped before the applicable cutoff but did not arrive as expected, please contact the shipping carrier selected during checkout.
- Next Day, Second Day, 3 Day, and other express delivery services from FedEx, UPS, and USPS generally do not include Saturdays or Sundays as standard business days.
- Merchant Automotive is not responsible for an expedited shipment failing to arrive during a weekend when weekend delivery was not included in the selected carrier service.
- Please contact our sales team before ordering if weekend delivery is required.
- Merchant Automotive is not responsible for extended delivery times caused by an item being out of stock or backordered when purchased.
Purchases From Other Distributors
- Merchant Automotive is not responsible for the delivery of Merchant Automotive products purchased from another seller, distributor, marketplace, or service.
- Delivery questions or claims involving a purchase made outside merchant-automotive.com must be submitted directly to the seller or service where the purchase was completed.
Delivery Estimates
Unless otherwise stated on the website, delivery dates are estimates only and are not guaranteed. Estimated delivery dates should not be considered a guaranteed part of the purchase agreement between Merchant Automotive and the customer.
International Shipping Policy
- Some products cannot be shipped to international destinations.
- International orders may be subject to customs charges, import taxes, duties, brokerage charges, and other fees.
- These additional charges are the responsibility of the purchaser and are not included in the product or shipping price unless otherwise stated.
- Before placing an international order, contact our support team to discuss product eligibility, estimated costs, and expected delivery time.
Call (616) 772-9551 or email support@merchant-automotive.com for assistance.