Merchant Automotive wants to make sure you receive the correct parts in good condition. Please review the following online return policy before requesting a return.
Incorrect, Damaged, or Missing Items
If you receive an incorrect part, a damaged shipment, or an order with missing items, please notify Merchant Automotive within 48 hours of receiving your shipment.
Call us at (616) 772-9551 or email support@merchant-automotive.com . We will make every reasonable effort to correct the situation promptly.
Return Authorization Requirements
A Return Material Authorization number, also known as an RMA number, is required for every return.
To request an RMA number, contact a Merchant Automotive representative:
- Phone: (616) 772-9551
- Email: support@merchant-automotive.com
A copy of your RMA paperwork must be included with your returned items. Packages returned without an RMA number will not be processed or refunded.
Return Conditions
To be considered for a refund:
- Items must be returned in new, unused, and resalable condition.
- All original contents must be included.
- Items must be returned in the original, undamaged manufacturer’s packaging.
- Kits, assemblies, and grouped parts must be returned in their entirety. Kits cannot be partially returned or refunded.
- Returns must be shipped within 30 days of the RMA number being issued.
Opened parts are subject to inspection upon arrival. Refund eligibility for opened items will be determined at Merchant Automotive’s discretion.
Restocking Fee
All approved returns are subject to a 20% restocking fee.
Returns After 30 Days
Returns shipped more than 30 days after the RMA number was issued may not be accepted. If accepted, the return may only qualify for Merchant Automotive store credit.
Return Shipping
All return shipping costs are the responsibility of the purchaser.
Need Help With a Return?
Our team is happy to help. Call (616) 772-9551 or email support@merchant-automotive.com .