Returns
Returns are accepted under most circumstances, but certain limitations will apply. All returns are subject to a 15% restocking fee. Parts that were custom built may not be eligible for return.
If you have received incorrect, damaged, or missing parts, we will make all reasonable attempts to correct the situation in a timely manner. You must notify us with in 48 hours of parts being received.
If the package appears to be damaged in transit, you must retain all packaging that is subject to inspection by the shipping service provider.
Don't need the parts anymore? We understand, plans change and things can happen. You may return the UNOPENED parts for a refund within 30 days. Returns after 30 days may only be eligible for store credit. Parts that have been opened or installed may be returned, but are subject to inspection upon arrival. All returns are subject to a 15% restocking fee.
If you purchased any kit or assembly, it must be returned in its entirety for credit to be considered. Under no circumstances can kits be partially refunded.
Core Returns
The following requirements must be met!
- All cores must be the same model as the original item that was purchased.
- It is the customers responsibility to properly package their core to ensure it arrives safely.
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Customers have 30 days from the date their original purchase shipped out to return their core for a refund. Cores returned after 30 days are only eligible for in store credit. It is the customers responsibility to notify Merchant Automotive if they need a core time limit extension
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Core must be fully assembled and intact and all parts must be attached with all hardware.
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All cores must be accompanied by the return/core sheet that was included in the shipment. Failure to return the card fully filled out can greatly delay or prevent processing.
- Please allow 3-5 days for cores to be processed and refunds to be issued. If the return/core sheet is not filled out completely, this time can be greatly increased.
INJECTORS, LINES AND PUMPS
- Injectors must be fully assembled
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Injectors that were involved in a fire will NOT qualify
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Injectors and pumps must be returned in original white shipping box. No box, no credit, no exceptions.
CAMSHAFTS
- Camshaft lobes must still maintain factory specs
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Cam gear surface area must be to stock specs
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Cam must not be rusty or pitted
TRANSFER CASE CORES
CYLINDER HEADS
TRANSMISSION AND ENGINE
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Must be in rebuildable condition
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Must be fully assembled and all hardware present
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Must be fully drained of all fluids